Crm analyst - customer service

1886649067

COP $3 a $3,5 millones

Colombia Bogotá

Publicado 23 Ene 2026

Comercial, Ventas y Telemercadeo / Otras

Diseño gráfico / Otras

Vence 24 Mar 2026

Confidencial
Industria de la empresa:
Estatal y relacionados

Descripción del cargo

We're hiring a highly organized and engaging CMR analyst to manage our client relations and support daily operations. This is a dynamic, hybrid sales and administrative role requiring excellent communication.

What You'll Do:

Sales & Client Focus:
• First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team.
• Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range.
• Follow-Up: Send formal quotes via email immediately and perform outbound calls to encourage/sell maintenance services after initial service completion.
• Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets.

Administrative & Operations Support:
• Communication: Handle inbound and outbound client/crew communication.
• Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member.
• Team Support: Confirm staff timesheets daily.
• Hiring: Conduct initial hiring screening calls for new candidates.
• Reputation: Reply to Google reviews.

What We're Looking For:
• Experience: Proven experience in a sales, customer service, or administrative role.
• Technical Skills: Proficient with Microsoft Office (especially spreadsheets).
• Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone.
• Work Environment: Highly organized and effective working independently in a virtual/remote setting.

What We Offer – 100% Company-Paid Benefits

Joining our team means access to:
• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Remote Work Model
• Life & funeral insurance

Datos complementarios

1886649067

Operario

Universitaria

Otros servicios

2 años de experiencia

Contrato Indefinido

1886649067

2 Vacantes


Con el envío de tus datos personales autorizas al potencial empleador, el tratamiento de tus datos personales para la oferta de empleo, de acuerdo con la política de tratamiento de datos de Leadersearch S.A.S. (Elempleo). Podrás participar gratuitamente en los procesos de selección; no debes pagar sumas de dinero por ningún concepto. Dirígete al potencial empleador ante cualquier consulta o reclamo. Para ofertas confidenciales contáctanos a: info@elempleo.com

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